Pricing
Carriers set the price. You see it before you book.
No subscription and no booking fee for shippers. VAT, where it applies, is shown before you pay.
How prices are set
Set by carriers, for the space you use
Per kilo or per m³
Many listings are priced by weight or volume, often with a minimum charge.
Flat rate
Some carriers charge a fixed price for a load or a whole run.
Quotes
Post your job and carriers quote. Useful for awkward loads or specific deadlines.
Return legs are often priced lower because the van would otherwise travel empty.
Fees
Who pays what
Shippers
You pay the carrier’s price plus any VAT that applies. No separate booking fee. Payment is held by Stripe and released to the carrier only after delivery.
Carriers
Free to join and list. A platform fee — currently 10% of the booking price — is deducted from the payout on completed jobs, and shown before you accept each job.
VAT
VAT, explained briefly
- VAT depends on where you and the carrier are established and where the transport starts. It is calculated automatically and shown before you pay.
- If you are a VAT-registered business in another EU country and add a valid VAT number to your profile, the reverse charge may apply and no VAT is added.
- Your invoice shows the VAT treatment applied.
Example
A €120 delivery, step by step
| Carrier’s price | €120.00 |
|---|---|
| VAT (example: 20%, if applicable) | €24.00 |
| You pay | €144.00 |
| Platform fee (10%, paid by the carrier) | −€12.00 |
| Carrier receives, 48h after delivery | €108.00 |
Illustrative only. The VAT rate and treatment depend on the booking; the carrier’s own VAT position is between them and their tax authority.
Cancellations
If you need to cancel
| Who cancels | When | Your refund | Carrier receives |
|---|---|---|---|
| You (shipper) | More than 48 hours before collection | 100% of the amount paid, minus an admin fee of 5% of the net (pre-VAT) price | Nothing — the booking is released |
| You (shipper) | Between 24 and 48 hours before collection | 50% of the amount paid (VAT refunded pro rata) | Their share of the retained 50% |
| You (shipper) | Less than 24 hours before collection, or no-show | No refund | Their full payout |
| The carrier | Any time before collection | 100% refund | Nothing |
| Onshore | Any time (e.g. safety, fraud or a breach of our terms) | 100% refund | Nothing |
- Times are measured against the booking’s collection time — or the listing’s departure time if no specific collection time was agreed.
- Unpaid bookings (a request the carrier has not accepted, or an accepted booking you have not yet paid for) can be cancelled at any time and no money moves.
- Carriers cannot cancel once goods have been collected. After collection, only Onshore can cancel, for example to resolve a dispute.
- Refunds go back to the original payment method via Stripe. Your bank may take 5–10 working days to show them.
Full details in section 6 of our Terms.