Community guidelines

Be accurate

• Listings must describe real journeys, real capacity, the actual vehicle and real prices.
• Cargo descriptions must say what is really being sent, including its value and any dangerous goods.
• Don’t impersonate another person, yacht or business.

Be respectful

• No harassment, threats, discrimination or abusive language.
• Don’t share other people’s personal data beyond what a booking needs.
• Respect marina staff, security and other port users — your conduct on the quay reflects on everyone.

Keep it on the platform

• Don’t use Onshore to find a counterparty and then take the booking off the platform.
• Don’t post phone numbers, emails or payment details in listings or public posts to get around this.

Honest reviews

• Review only bookings you took part in, and describe what actually happened.
• No fake reviews, review swapping, or offering anything in exchange for a review.
• Carriers can reply publicly to reviews — keep replies factual and polite.

Community board

• Posts should be useful to people working in yacht logistics: routes, capacity wanted, port and marina tips, customs questions.
• No spam, unrelated advertising, or illegal content.

Safety and the law

• Never offer or request carriage of prohibited items (see section 10 of the Terms).
• Drive legally and safely. Don’t use the app while driving.

What we do

We use a mix of reports, automated checks and human review. Depending on how serious the issue is, we may remove content, warn you, restrict features, or suspend or close the account. We will tell you what we did and why, and you can ask us to review the decision through our complaints process.

Report a problem

Use the report option where available, or email support@onshoredelivery.com. To report content you believe is illegal, email legal@onshoredelivery.com.