Contact
Talk to us
Questions about a booking, carrying with Onshore or a problem on the day — we’re here Monday to Saturday, 08:00–19:00 (Central European Time).
Urgent problem with a delivery today?
- Message or call the carrier from your booking page — they know exactly where the van is.
- Check the live position on the booking or the tracking page.
- If you can’t reach the carrier, email support@onshoredelivery.com with “URGENT” and your tracking code in the subject.
- If goods arrive damaged or incomplete, take photos before signing and report it from the booking within 48 hours.
Contact details
- Customer support
- support@onshoredelivery.com
- Carriers
- carriers@onshoredelivery.com
- Billing & invoices
- billing@onshoredelivery.com
- Privacy & data requests
- privacy@onshoredelivery.com
- Legal & content reports
- legal@onshoredelivery.com
Company details are on our legal notice. For complaints, see our complaints process.
Write to us
We aim to reply within one working day. Include your booking or tracking reference if you have one.