Carrier Agreement

1. Our relationship

You are an independent transport business. You are not our employee, worker, agent or subcontractor. You choose which jobs to accept, set your own prices and decide how to carry out the work. We act as your commercial agent to conclude bookings with shippers and to collect payment on your behalf.

2. Our fee

For each completed booking we charge a platform fee of 10% of the booking price (excluding VAT). It is deducted from your payout. The fee is shown before you accept each job, and we will give you at least 15 days’ notice before changing it. Our fee is subject to VAT where applicable.

If a shipper cancels 24–48 hours before collection, you receive your share of the amount retained; if they cancel less than 24 hours before, or don’t show up, you receive your full payout. See section 6 of the Terms.

3. Payouts

• Payouts are made through Stripe to the bank account you connect. You must complete Stripe’s onboarding (identity and bank details) before you can be paid.
• A payout is released automatically 48 hours after you record delivery with proof of delivery (photo or signature and recipient name), or earlier if the shipper confirms receipt.
• If the shipper reports a problem (they have 48 hours after delivery), the payout is held until the dispute is resolved. We may then release it in full, in part, or refund the shipper, based on the evidence.
• Stripe and your bank decide how long funds take to reach your account once released.

4. Invoicing and self-billing

To save you paperwork, we issue a payout statement for each booking showing the booking price, our fee and the amount paid to you. Where the law allows and you agree when you set up payouts, we may issue invoices for your transport services on your behalf (self-billing). You must tell us straight away if your VAT status changes, and you must not issue a separate invoice for a self-billed booking. We invoice you for our fee.

5. Documents we need

Before you can accept paid work, and whenever they expire, upload:

• photo ID (passport or national ID card) and your driving licence;
• vehicle registration document for each vehicle you use;
• motor insurance certificate;
• goods-in-transit insurance certificate;
• proof of your transport licence or registration where required (for example the French transport register, a UK operator’s licence or an EU Community licence);
• ADR training certificate if you want to carry dangerous goods;
• port or marina access permits you hold (optional).

We check documents before approving your account and may re-check them at any time. Keep them up to date — expired documents mean you can’t accept new jobs.

6. Insurance

You must hold motor insurance and goods-in-transit (GIT) insurance appropriate to the goods you accept. We recommend GIT cover of at least €50,000 per vehicle, and higher for valuable loads such as wine, electronics or technical equipment. Do not accept goods whose declared value exceeds your cover unless the shipper has arranged their own insurance and you have agreed. You are responsible for goods from collection until delivery, as described in section 12 of the Terms.

7. Service standards

• Respond to booking requests within 24 hours or before departure, whichever is sooner.
• Turn up on time, handle goods with care, and keep the shipper informed through the app.
• Keep live tracking on while a job is in progress, and record proof of delivery at handover.
• Don’t cancel confirmed bookings except for genuine emergencies. Every carrier cancellation means a full refund to the shipper; repeated cancellations can lead to suspension.
• Comply with the law — including driving-hours, cabotage, dangerous-goods and customs rules — and our community guidelines.

8. How listings are ranked

Search results show listings that match the route, dates, location and vehicle features searched for. By default, listings marked as featured by Onshore appear first, then listings are ordered by earliest departure; users can sort by price, capacity, newest or departure instead. You cannot pay for a higher ranking. See section 16 of the Terms.

9. Suspension and termination

• We may restrict or suspend your account if documents expire or can’t be verified, if there are safety concerns, suspected fraud, repeated cancellations or serious complaints, or a breach of the Terms or this agreement. We will give you a statement of reasons when the restriction takes effect, and you can respond through our complaints process.
• We will give you 30 days’ notice, with reasons, before closing your account, unless the law requires otherwise or there is a serious or repeated breach.
• You can stop carrying at any time; confirmed bookings must still be completed or handed back through us.

10. Tax, VAT and DAC7 reporting

• You are responsible for declaring your income and paying your own taxes and social contributions, and for charging and accounting for VAT on your services where applicable.
• Under the EU DAC7 rules (Council Directive (EU) 2021/514) and equivalent UK rules, digital platforms must collect information about sellers of services and report it to the tax authorities each year. We must therefore collect your name, address, date of birth (individuals) or company registration number (businesses), tax identification number, VAT number (if any) and the bank account used for payouts, and report the amounts paid to you and the fees we charged. You will receive a copy of what we report about you.
• If you don’t give us the required information after two reminders, we must by law withhold payouts or suspend your account until you do.

11. Data

You may use shippers’ personal data only to perform the booking, and must delete it when you no longer need it for that purpose or for legal record-keeping. See our Privacy Policy.

12. Contact

Carrier questions: carriers@onshoredelivery.com.